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PROBLEM · PR-001 · EXAMPLE
Last-minute coverage changes
The office spends time finding a replacement when a team member calls out.
A question for you
We need one detail before assessing this problem.
About how many call-outs need coverage in a typical month, and how long does the office usually spend filling each open shift?
Your response
A rough estimate is enough to continue the conversation.
What you shared
What happens
When a team member calls out, the office contacts available people one by one until the work is covered.
People involved
Office staff and field team
Tools used
Scheduling software, phone, and text messages
When it goes wrong
Coverage takes longer and office staff stop their other work.